Effective Date: October 26, 2026
1. Booking Cancellation Prior to Technician Dispatch
Customers may cancel or reschedule their service booking at zero cancellation fee at any time prior to the technician's arrival at the designated premises. Simply call our central desk at 08369619254 or notify us via WhatsApp with your ticket number.
2. Cancellation After Doorstep Inspection
Once a technician has traveled to your doorstep, physically disassembled/inspected the appliance, and presented a technical diagnosis and estimate:
- If you decide not to proceed with the repair, only the nominal doorstep inspection charge (₹299 for general appliances, ₹349 for AC/chimneys) is payable to cover technician travel and labor time.
- If you approve the estimate and the technician proceeds with repair work, the inspection fee is 100% waived or deducted from the total estimate.
3. Warranty Rework & Zero-Charge Re-Visits
If an appliance serviced by our team develops the exact same symptom within the 90-day service warranty period, our technician will re-visit your home and rectify the issue with zero inspection or labor charges.
4. Refund Eligibility on Parts
If a newly installed spare part is found to be defective within its 180-day part warranty period, it will be replaced free of cost. In the rare event that a replacement part is permanently unavailable, a full refund for that specific part cost will be initiated to your original payment method (UPI / Bank Transfer) within 3 to 5 business days.
5. How to Initiate a Refund or Cancellation
Please reach out to our customer operations desk with your service ticket number:
• Phone: 08369619254
• WhatsApp: Direct WhatsApp Support
• Locations: Lokhandwala Market (Andheri West) & JVPD Scheme (Vile Parle West)